Frequently asked questions to help you buy a voucher, a gift box or an item - PRESTIGE PROVENCE HOTELS SPA & VILLAS
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format. You can also receive a gift pouch version at your home, for a more elegant in-person presentation. Enjoy this generous offer at our establishment PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are valid in our three 5-star hotels in Provence, in the heart of the Alpilles, Luberon, and Avignon, at our establishment PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift box delivered directly to the recipient without indicating the amount. Simply check the 'Hide the amount' option when placing your order on our PRESTIGE PROVENCE HOTELS SPA & VILLAS website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose the delivery method for your gift box when finalizing your order. The gift box can be sent by email, by mail, or you can opt for in-person pickup, depending on your preferences and the conditions of the PRESTIGE PROVENCE HOTELS SPA & VILLAS establishment.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, to offer a gourmet getaway, an unforgettable stay, or a moment of well-being in one of our three 5-star hotels in Provence at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
How do I create a group fund and invite people?
To create a group gift and offer a PRESTIGE PROVENCE HOTELS SPA & VILLAS gift box, select the dedicated option during your online purchase. You can then invite participants via email or link sharing, and customize your gift box as you wish.
How can I choose the amount for a gift card?
At PRESTIGE PROVENCE HOTELS SPA & VILLAS, you can choose the amount of your gift voucher from the proposed gift sets, each corresponding to a specific experience, such as a romantic stay or a moment of well-being.
How can I log in to my account?
To access your account at PRESTIGE PROVENCE HOTELS SPA & VILLAS, use the email address and password you chose during registration. If you have forgotten your password, click on the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at once. They will all be included in your order and ready to be given. Take advantage of this opportunity to please several of your loved ones with the services of PRESTIGE PROVENCE HOTELS SPA & VILLAS.
How do I remove a gift box from my cart?
To remove a gift box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our PRESTIGE PROVENCE HOTELS SPA & VILLAS website.
How do I purchase or give a gift box?
To offer a PRESTIGE PROVENCE HOTELS SPA & VILLAS gift box, choose your box from our stays, gastronomic experiences, or wellness moments, personalize it with a message, and finalize your order online. The box will be sent immediately in digital format, with the option of a gift pouch version at home.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift boxes allow the recipient to choose the experience they like among our three 5-star hotels in Provence. They can thus opt for the Vallon de Valrugues Hotel Spa & Villas, the Hotel Les Bories & Spa or the Auberge de Cassagne & Spa according to their wishes. Take advantage of this flexibility to offer an unforgettable moment in our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the conditions of your gift box. Our gift boxes are valid for 730 days and can be used in our three 5-star hotels in Provence, at the Vallon de Valrugues Hotel Spa & Villas, at the Hotel Les Bories & Spa or at the Auberge de Cassagne & Spa, depending on the gift box chosen. At PRESTIGE PROVENCE HOTELS SPA & VILLAS, we offer you the flexibility to enjoy your getaway according to your availability.
Is the gift box customer service reachable by email?
You can write to us at the address indicated on our website for any questions regarding your gift box. We will respond within 48 business hours. Enjoy your experience at PRESTIGE PROVENCE HOTELS SPA & VILLAS to the fullest.
Is the gift box customer service reachable by phone?
The customer service of PRESTIGE PROVENCE HOTELS SPA & VILLAS is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal account. Log in with the credentials received at the time of purchase to access your information. Enjoy your experience at PRESTIGE PROVENCE HOTELS SPA & VILLAS to the fullest.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. The opening hours are indicated on the contact page of our establishment PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is there a dedicated customer service for gift boxes?
A dedicated customer service team is at your disposal for any questions regarding your gift box, whether for booking or using your services at our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments.
Is there a dedicated FAQ for gift boxes?
Here you will find detailed information on how to use your gift box, its validity of 730 days, and the services available in our three 5-star hotels in Provence, within our establishment PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is spa access included in my gift box?
Access to the spa is included in some of our gift boxes, such as the LUNCH, TREATMENT & SPA box or the LUNCH, TREATMENT & SPA PRESTIGE box. Check the details of your box to confirm the inclusion of this service at our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishment.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as our other clients, according to the conditions of your box and the availability of our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is parking included in my gift box?
Parking is not included in the gift boxes of our establishment PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is breakfast included in my gift box?
Breakfast is not systematically included in the gift boxes of our establishment PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is special attention given to the recipient of a gift box?
Recipients of gift boxes at PRESTIGE PROVENCE HOTELS SPA & VILLAS receive special attention with personalized services, whether for a romantic stay, a moment of well-being, or a gastronomic experience. The establishments offer tailored services to ensure an unforgettable experience in Provence.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink upon your arrival at one of our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments.
Should we bring towels to the Spa?
The towels are provided by the spas of our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments, so you don't need to bring any.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes are available in different options to meet your needs, at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The gift boxes are valid for 730 days in our three 5-star hotels in Provence, at the heart of the Alpilles, Luberon, and Avignon, with PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Do you offer preferential rates for bulk purchases?
Discount rates are available for large quantity purchases. A customized quote is provided based on the ordered volume, for an unforgettable stay at our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for corporate committees, with preferential rates and customization options for gourmet getaways, unforgettable stays, or wellness breaks in our three 5-star hotels in Provence, PRESTIGE PROVENCE HOTELS SPA & VILLAS.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number as well as the new details. The conditions of the establishment may apply for this update at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review about your gift box. The terms may vary depending on the establishment, but you can freely express your satisfaction at our PRESTIGE PROVENCE HOTELS SPA & VILLAS.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or write to us via our online form. Our gift boxes are valid in our three 5-star establishments in Provence, at the heart of the Alpilles, Luberon, and Avignon, and offer gourmet experiences, unforgettable stays, and moments of well-being. PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is there a dress code for the gift box?
The dress code for the restaurants in our establishments varies depending on the location. In general, smart attire is recommended for dinner, while more casual attire is acceptable for lunch at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
From what age can I get a treatment?
The minimum age to receive a treatment at our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments is generally 16 years old, but this may vary depending on the services. Our spas offer signature massages and treatments for complete relaxation in Provence.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. Recipients can choose their stay dates at the establishment of their choice among our three 5-star hotels in Provence, PRESTIGE PROVENCE HOTELS SPA & VILLAS.
How can one access the hotel from the airport?
To reach our establishments from the airport, you can choose a taxi transfer or a rental car. Our hotels are located in the picturesque regions of Provence, namely Saint-Rémy-de-Provence, Gordes, and the gates of Avignon, offering a peaceful getaway from the hustle and bustle of big cities. Our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments are easily accessible thanks to well-served roads and local transport services.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured in our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments, located in lush and natural environments.
Are pets allowed in the establishment?
Nous acceptons les animaux de compagnie dans notre établissement PRESTIGE PROVENCE HOTELS SPA & VILLAS, avec un supplément de 15€ par jour.
Where can I find the menus?
The menus of our establishments' restaurants are available on the detailed sheet of each gift box or directly on our website. There you will find gourmet, local, and traditional cuisine, highlighting the flavors of the South, in our three 5-star hotels in Provence, PRESTIGE PROVENCE HOTELS SPA & VILLAS.
What are the hours of operation?
The opening hours of our establishments vary according to the services and seasons. You can enjoy our restaurants, spas, and accommodations under optimal conditions, tailored to your well-being and pleasure, within our PRESTIGE PROVENCE HOTELS SPA & VILLAS hotels.
Is there parking available near the establishment?
The availability of nearby parking depends on the establishment chosen among our three 5-star hotels in Provence, at the Vallon de Valrugues Hotel Spa & Villas, at the Hotel Les Bories & Spa or at the Auberge de Cassagne & Spa PRESTIGE PROVENCE HOTELS SPA & VILLAS.
What are the delivery methods for gift boxes/vouchers?
At PRESTIGE PROVENCE HOTELS SPA & VILLAS, your gift boxes are sent immediately by email in digital format. You can also choose a gift pouch version delivered to your home.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can choose between immediate digital delivery or a gift pouch version sent to your home, with PRESTIGE PROVENCE HOTELS SPA & VILLAS.
In addition to gift boxes, is it possible to order or have items delivered?
At PRESTIGE PROVENCE HOTELS SPA & VILLAS, we offer only gift boxes for stays, gastronomic experiences, or wellness moments in our establishments.
Is the gift box available in physical format?
Yes, our gift boxes are available in physical format. You can also opt for a digital version if you prefer. At PRESTIGE PROVENCE HOTELS SPA & VILLAS, you can choose and customize your box according to your wishes.
Is the box presented in a neat packaging?
Our gift boxes are presented in a careful and elegant packaging, ready to give. You can choose between an immediate digital delivery or a gift pouch version at your home, for a refined shopping and receiving experience at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is the gift box available in a digital format (e-gift box)?
Yes, our gift boxes are available in digital version. You can choose to have them delivered by email, which allows for immediate redemption. Take advantage of this convenient option to offer a gourmet getaway or a moment of well-being at our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is valid for 730 days in our three 5-star hotels in Provence, and the shipping costs vary depending on the conditions of the PRESTIGE PROVENCE HOTELS SPA & VILLAS establishment.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes, with varying delivery fees and times depending on the destination. Our gift boxes are valid in our three luxury establishments in Provence, PRESTIGE PROVENCE HOTELS SPA & VILLAS.
What are the delivery times for gift boxes by mail?
PRESTIGE PROVENCE HOTELS SPA & VILLAS gift boxes are delivered within 24 to 48 hours in digital version, and within 3 to 5 days in gift pouch version by mail.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The boxes are valid for 730 days and can be used in our three 5-star establishments in Provence: the Vallon de Valrugues Hotel Spa & Villas, the Hotel Les Bories & Spa, and the Auberge de Cassagne & Spa, PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is express delivery available?
The delivery of your gift box can be done immediately in digital format. You can also choose a gift pouch version delivered to your home, depending on the options offered during your order at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
How can I track my order?
You can track your order by logging into your account on our website. The gift boxes from PRESTIGE PROVENCE HOTELS SPA & VILLAS are valid for 730 days and can be used in our three 5-star hotels in Provence.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference. Delivery details are available during the order on our website. At PRESTIGE PROVENCE HOTELS SPA & VILLAS, we offer an immediate digital version or a gift pouch at your home.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher is immediate for the digital version and 2 to 3 business days for the gift packet version to your home, at our establishment PRESTIGE PROVENCE HOTELS SPA & VILLAS.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at one of our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments.
Can my gift box be extended if not used?
Your gift box is valid for 730 days. If you are unable to use it within this timeframe, its extension depends on the conditions of the establishment PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. Our three 5-star hotels in Provence, the Vallon de Valrugues Hotel Spa & Villas, the Hotel Les Bories & Spa, and the Auberge de Cassagne & Spa, welcome you for an unforgettable experience. Take advantage of this opportunity to discover or rediscover our services at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the establishment's conditions. For a relaxing and romantic getaway in the heart of Provence, our gift boxes are valid in all of our 5-star PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability conditions of the chosen establishment. Our 5-star hotels in Provence, in the heart of the Alpilles, Luberon, and Avignon, are ready to welcome you for an unforgettable getaway at our PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is there a cancellation period for gift box reservations?
The cancellation deadline for bookings made with a gift box depends on the specific conditions of each establishment of PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the establishment's conditions. Our hotels and restaurants in Provence welcome you for an unforgettable experience at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Can I convert my gift box into a gift card?
PRESTIGE PROVENCE HOTELS SPA & VILLAS gift boxes cannot be converted into gift checks. They can be used to book an experience at one of our three 5-star establishments in Provence, in the heart of the Alpilles, Luberon, and Avignon PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, we offer special gift boxes for occasions like Valentine's Day, Christmas, or weddings. You can discover our offers online to find the one that suits the event you wish to celebrate. Our gift boxes are valid in our three 5-star hotels in Provence, PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes tailored to various occasions, such as birthdays, weddings, or gatherings with friends, for unforgettable moments in Provence. Our gift boxes are valid in our three 5-star hotels, offering you a gourmet getaway, a romantic stay, or a wellness retreat. Enjoy the unique experience of PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
Our gift boxes are official and guaranteed without intermediaries, offering you an authentic experience in our establishments. You benefit from the best rate and pay directly to the establishment, with customization according to your wishes at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments, but we invite you to check the specific conditions of each box for any particularities.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The services offered in our gift boxes can be exchanged according to the availability and conditions of the establishment. Our three 5-star hotels in Provence, the Vallon de Valrugues Hotel Spa & Villas, the Hotel Les Bories & Spa, and the Auberge de Cassagne & Spa, offer a variety of treatments and massages to meet your desires for relaxation and well-being. PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer at PRESTIGE PROVENCE HOTELS SPA & VILLAS. The payment terms are detailed during the purchase of the box.
Is online payment secure?
Online payment for your gift box is fully secured on our platform. You thus benefit from the best rate directly from our establishment PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is payment via group or shared payment possible?
Payment via group or shared funds is not currently available at PRESTIGE PROVENCE HOTELS SPA & VILLAS. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a memorable experience in our three 5-star hotels in Provence. Each box allows you to enjoy a gourmet getaway, an unforgettable stay, or a moment of well-being in one of our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments.
Is it possible to pay in installments?
Payment in installments is possible according to the ordering conditions at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You receive an immediate digital delivery, as well as a gift pouch version at your home. Enjoy this unique experience at our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At PRESTIGE PROVENCE HOTELS SPA & VILLAS, all your payments are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the PRESTIGE PROVENCE HOTELS SPA & VILLAS website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at PRESTIGE PROVENCE HOTELS SPA & VILLAS. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you will immediately receive your gift box in digital format. Enjoy this offer at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Simply check its validity and terms of use to benefit from it at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
What payment methods are accepted for purchasing a gift box?
For the purchase of your gift boxes, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly to the establishment PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the chosen establishment. These boxes are valid in our three 5-star hotels in Provence, PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a personal touch, at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Can we add options to your gift box offers?
The gift boxes from PRESTIGE PROVENCE HOTELS SPA & VILLAS can be customized according to the available options. Each box offers a variety of experiences, such as romantic stays, wellness moments, or gourmet dinners, adaptable to your preferences.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, we offer premium packaging options when you place your order online. You can thus customize the postal delivery of your gift box according to your preferences at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can personalize your gift box with a message to mark the special occasion. The gift boxes from PRESTIGE PROVENCE HOTELS SPA & VILLAS are valid in our three luxury establishments in Provence, offering a gourmet getaway, an unforgettable stay, or a moment of well-being.
How do I request a refund for a gift box purchased online?
To get a refund for your gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment PRESTIGE PROVENCE HOTELS SPA & VILLAS.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. Your gift box is valid for 730 days in our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments.
Can partially used gift boxes be refunded?
Partially used gift boxes from PRESTIGE PROVENCE HOTELS SPA & VILLAS cannot be refunded.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. Our gift boxes are valid in our three 5-star hotels in Provence, thus offering great flexibility to customize your gift. You can thus offer a gourmet getaway, an unforgettable stay, or a well-being break in one of our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the gift boxes from our establishment PRESTIGE PROVENCE HOTELS SPA & VILLAS, as they concern service provisions. These boxes are non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box is possible according to the conditions specified at the time of purchase, in our establishment PRESTIGE PROVENCE HOTELS SPA & VILLAS.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, we invite you to provide us with a photo of the box as soon as possible. We will process your request quickly according to the conditions of the establishment PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Can I get a refund for a gift box if I change my mind after purchase?
PRESTIGE PROVENCE HOTELS SPA & VILLAS gift boxes are non-refundable after purchase, in accordance with our general terms and conditions of sale.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its validity date of 730 days, it unfortunately can no longer be used. We recommend checking the establishment's conditions to know any possible extension options at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of each PRESTIGE PROVENCE HOTELS SPA & VILLAS establishment.
How can I redeem the cashback?
Your gift box is valid in one of our three 5-star hotels in Provence. The beneficiary can book their dates directly with the establishment of their choice to enjoy their gourmet, relaxing, or romantic experience at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are 14 days from the receipt of your request. The gift boxes are valid for 730 days, thus offering you great flexibility to organize your stay at our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
PRESTIGE PROVENCE HOTELS SPA & VILLAS gift boxes are neither exchangeable nor refundable after purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the availability of our establishments. It is advisable to check the available dates when making your reservation at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is booking with a gift box subject to availability?
Booking with a gift box is subject to availability at our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments. To fully enjoy your getaway, it is advisable to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift voucher at PRESTIGE PROVENCE HOTELS SPA & VILLAS, have its number ready, as it is essential to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of our establishments. Our 5-star hotels in Provence, in the heart of the Alpilles, Luberon, and Avignon, welcome you for an unforgettable getaway. Take advantage of our gift boxes to discover the Vallon de Valrugues Hotel Spa & Villas, the Hotel Les Bories & Spa, or the Auberge de Cassagne & Spa, all valid in our PRESTIGE PROVENCE HOTELS SPA & VILLAS hotels.
Can I use my gift box on holidays?
The use of your gift box on public holidays depends on the availability of the establishment chosen among our 5-star hotels in Provence, such as the Vallon de Valrugues Hotel Spa & Villas, the Hotel Les Bories & Spa or the Auberge de Cassagne & Spa. We invite you to check the specific conditions of the establishment of your choice to plan your stay best in our PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments. You will be able to freely choose your dates according to availability at the time of booking.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the chosen establishment among our three 5-star hotels in Provence. Bookings are subject to availability and specific conditions for each hotel within our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishment.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift voucher is possible in our three 5-star hotels in Provence, within our PRESTIGE PROVENCE HOTELS SPA & VILLAS group.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible depending on availability and the conditions of the chosen establishment. Our three 5-star hotels in Provence, Vallon de Valrugues Hotel Spa & Villas, Hotel Les Bories & Spa, and Auberge de Cassagne & Spa, accept email reservations from PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, subject to the conditions of the PRESTIGE PROVENCE HOTELS SPA & VILLAS establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher, but any additional supplements or options are at your own expense. The boxes are valid in our three 5-star establishments in Provence, and you can fully enjoy your gourmet getaway, unforgettable stay, or wellness break at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is my gift box personalized?
Your gift box is nominative under the name of the beneficiary indicated at the time of purchase. It is valid in our three luxury establishments in Provence, PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Can my gift box be used all at once?
Your gift box can be used in a single visit at one of our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments. Please check the specific conditions of the chosen establishment to confirm the terms of use.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid in our three partner establishments: Vallon de Valrugues Hotel Spa & Villas, Hotel Les Bories & Spa, and Auberge de Cassagne & Spa. You can thus enjoy a gourmet getaway, an unforgettable stay, or a wellness break in one of our 5-star hotels in Provence, within our PRESTIGE PROVENCE HOTELS SPA & VILLAS group.
Is my gift box valid in only one establishment?
Your gift box is valid in our three partner establishments: Vallon de Valrugues Hotel Spa & Villas, Hotel Les Bories & Spa, and Auberge de Cassagne & Spa. You can thus enjoy a gourmet getaway, an unforgettable stay, or a well-being break in one of our 5-star hotels in Provence, PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of your gift box. Take advantage of this opportunity to experience an even more luxurious stay at our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments.
Can someone else use my gift box?
Your gift box is nominative and reserved for your personal use. You can enjoy your relaxing or gourmet getaway at one of our three 5-star hotels in Provence, PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the establishment's conditions. These terms are specified on your gift box for your getaway at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Is an ID required upon arrival when using a gift box?
You may be asked for a piece of identification upon your arrival at our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments.
Do you accept pets?
The presence of pets depends on the conditions of the chosen establishment. Our three 5-star hotels in Provence, the Vallon de Valrugues Hotel Spa & Villas, the Hotel Les Bories & Spa, and the Auberge de Cassagne & Spa, have different policies on this matter. Please check directly with the hotel of your choice for PRESTIGE PROVENCE HOTELS SPA & VILLAS.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. The reservation conditions are specific to each PRESTIGE PROVENCE HOTELS SPA & VILLAS establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at PRESTIGE PROVENCE HOTELS SPA & VILLAS. You can make your purchase as a guest.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several occasions, subject to availability and reservation conditions of our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments.
What are the check-in and check-out times?
The check-in and check-out times vary depending on the establishment chosen among our 5-star hotels in Provence, at the heart of the Alpilles, Luberon, and Avignon. You can enjoy our spas, gourmet restaurants, and Provençal landscapes during your stay at PRESTIGE PROVENCE HOTELS SPA & VILLAS.
What services are included in a gift certificate?
The benefits included in a gift voucher vary depending on the chosen box set. You can enjoy a gourmet getaway, an unforgettable stay, or a well-being break in one of our three 5-star hotels in Provence, at our establishment PRESTIGE PROVENCE HOTELS SPA & VILLAS.
What is the difference between a gift box and a free amount voucher?
With a gift box, you benefit from a choice among predefined experiences such as overnight stays, meals, or spa treatments, while a voucher with a free amount allows you to pay for a service up to the chosen amount. Our gift boxes are valid in our three 5-star hotels in Provence, PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to know the details and usage conditions at our establishment, PRESTIGE PROVENCE HOTELS SPA & VILLAS.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment of your choice by mentioning the unique code indicated on your box. Reservations are valid for 730 days from the date of purchase at our PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply enter the recipient's name when placing the order. Our gift boxes are valid in our three 5-star hotels in Provence, PRESTIGE PROVENCE HOTELS SPA & VILLAS.
Can the validity of a gift box be extended or renewed?
The validity of our gift boxes is 730 days. To extend or renew this validity, it is necessary to comply with the specific conditions of our establishment PRESTIGE PROVENCE HOTELS SPA & VILLAS.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment PRESTIGE PROVENCE HOTELS SPA & VILLAS.
What is the validity period of a gift box?
The gift boxes from PRESTIGE PROVENCE HOTELS SPA & VILLAS are valid for 730 days, almost two years, from the date of purchase. This period of validity allows you to offer a flexible gift that can be adapted to the recipient's availability at our luxury establishments in Provence.
Are children allowed?
Children are welcome at our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments, but we invite you to check the specific conditions of the hotel chosen for your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the full value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the PRESTIGE PROVENCE HOTELS SPA & VILLAS establishment.
Is the spa access private?
Access to the spa in our PRESTIGE PROVENCE HOTELS SPA & VILLAS establishments is not private. Our spas are dedicated to well-being and offer massages, signature treatments, bliss beds, and heated indoor pools for a shared relaxation experience.
What types of gift boxes do you offer?
We offer gift boxes for stays in hotel-restaurants, romantic nights, gourmet getaways, or wellness experiences, valid in our three 5-star establishments in Provence. Our boxes include options such as gourmet dinners, spa treatments, or stays in jacuzzi suites, for an unforgettable getaway in the heart of the Alpilles, Luberon, and Avignon with PRESTIGE PROVENCE HOTELS SPA & VILLAS.